Turning strategy into resilient, efficient and well-governed operations.
Buena Consulting helps organisations improve operational performance through enterprise process management, business architecture, process governance, operating model design and continuous improvement.
Services
Helping organisations improve operational performance through:
Enterprise Process Management
Business Architecture
Process Governance
Operating Model Design
Operational Improvement
Enterprise Process Management
Establish clear ownership, governance and visibility across processes to support consistent execution and continuous improvement.
Business Architecture
Align strategy, capabilities, value streams and organisational priorities to support informed decision-making and transformation.
Process Governance
Define governance structures, accountability and standards that enable effective process management across the organisation.
Operating Model Design
Clarify how work is organised, governed and delivered to improve efficiency, consistency and organisational performance.
Operational Improvement
Identify and implement practical improvements that strengthen performance, simplify operations and support sustainable outcomes.
About Buena Consulting
Simplify. Align. Impact.
Helping organisations improve operational performance through enterprise process management, business architecture, process governance, operating model design and continuous improvement.We work with leaders and operational teams to strengthen governance, improve delivery consistency and translate strategic priorities into practical operational outcomes.Our experience spans government, financial services, transport, education and other complex service delivery environments across Australia and New Zealand.
About Waleria
Waleria Bueno is an experienced consultant helping organisations improve operational performance through enterprise process management, business architecture, process governance and continuous improvement.She has delivered engagements across government, financial services, transport, education, retail and manufacturing sectors, helping organisations strengthen governance, improve operational visibility, align strategy with execution and deliver sustainable performance improvements.Her certifications include Certified Business Architect (CBA), PMP, MoP, TOGAF and Nintex Process Manager.
Partnership
Certified Nintex Partner
Buena Consulting is a Certified Nintex Partner providing implementation, governance, enablement and adoption support for Nintex Process Manager.
Services include:
Nintex Process Manager implementation
Process governance and ownership models
Process management training and enablement
Process architecture and mapping support
Continuous improvement and adoption support
Connect
Let’s discuss your priorities and explore how Buena Consulting can help.
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Sydney, NSW, Australia
Working remotely across Australia and New Zealand
Knowledge Hub
Insights and practical perspectives on enterprise process management, business architecture, process governance, operating models and continuous improvement.
Nintex Enablement | Session Catalogue
This catalogue provides an overview of Buena Consulting’s enablement sessions for Nintex Process Manager and related add-ons. Sessions are selected based on organisational needs, priorities, and licence configuration.
Process Manager
Core enablement sessions covering governance, process editor training, system administration, and adoption of Nintex Process Manager.
Risk and Compliance Management
Enablement sessions for the Risk add-on, including framework setup, risk management practices, and role-based training.
Improvement Management
Sessions focused on setting up and managing the Improvement add-on to support continuous improvement initiatives.
Training and Onboarding
Enablement sessions for configuring and using the Training and Onboarding add-on to assign and track learning.
Process Manager Health Check
Health Check sessions to assess your current Process Manager implementation and define clear next steps.
Nintex Process Manager | Session Catalogue
This page lists the standard Buena Consulting sessions for Nintex Process Manager enablement. Sessions are selected and sequenced based on your organisation’s priorities, maturity, and licence configuration.They are delivered through Buena Consulting’s structured session catalogue and are aligned with Nintex Process Manager enablement guidance, helping organisations establish clear governance, consistent documentation practices, and sustainable process management capabilities.
Audience
Refer to the roles and responsibilities document that outlines who should attend training and the audience for each session according to the Nintex RVPt agenda.
Session Summary
PM-01 | Process Manager Customer Enablement Kick-off
PM-02 | An Introduction to Process Governance
PM-03 | Define Foundation Strategic Documents
PM-04 | Build Your Process Manager Site – Part A
PM-05 | Build Your Process Manager Site – Part B
PM-06 | Process Editors | Basics and Navigation
PM-07 | Process Editors | Create and Edit a Process
PM-08 | Process Editors | Good Writing Techniques
PM-09 | Process Editors | Tags, Timeframes and Costs
PM-10 | Process Editors | Nintex-led Process Workshop
PM-11 | Process Editors | Presentation and Feedback
PM-12 | Process Editors | Advanced Product Features
PM-13 | System Admin | The Core Role of the Promaster
PM-14 | System Admin | Process Variation & Approval
PM-15 | The role of the Process Group Champion
PM-01 | Process Manager Customer Enablement Kick-off
Duration
1 hour
Who needs to attend
Key stakeholders
Project team
Topics Covered
Your drivers and the nature of your strategic vision
Understand the organisation’s drivers and the nature of the strategic vision for process management.
Initial process priorities
Identify initial process priorities and areas of focus for enablement.
Training methodology and scheduling
Overview of the training methodology, sequencing of sessions, and scheduling agreement.
PM-02 | An Introduction to Process Governance
Duration
1.5 hour
Who needs to attend
Executive Sponsor
Lead Process Champions
Key stakeholders
Topics Covered
Introducing features and outcomes of good process governance
An overview of what effective process governance enables across the organisation.
Operational Excellence
Understanding how process governance supports operational performance and consistency.
Elements of Success
Exploring the key elements required to sustain a successful process-driven organisation.
Structured Process Governance
Introduction to a structured approach to process governance.
Questions
Open discussion and questions.
PM-03 | Define Foundation Strategic Documents
Duration
1 hour
Who needs to attend
Lead Process Champions
Topics Covered
Consider a Process Charter
Look at the value of having defined strategic objectives into a document for reference by Management and the Business.
Formalize a Process Management Framework
It will identify the various stages of process management and identify key stakeholders that need to be engaged at each stage.
Define a process writing rulebook
It will consider good and clear writing, policies in the business that need to be adhered to, and system requirements specific to good process creation.
Introduce deployment and communication plan
Understand the importance of communication of the vision, the training, and how Process Manager will be deployed across your organisation.
PM-04 | Build Your Process Manager Site – Part A
Duration
1.5 hours
Who needs to attend
Lead Process Champions
Topics Covered
Define a good process group structure
Design a process group structure that supports effective process management.
Introducing Process Manager roles
Introduce Process Manager roles and responsibilities.
Integration with other systems
Consider integration with other systems such as intranets and document management solutions.
PM-05 | Build Your Process Manager Site – Part B
Duration
1.5 hours
Who needs to attend
Lead Process Champions
Topics Covered
Introducing Process Manager add-on products
High-level introduction to Process Approval and Process Variation add-ons.
Add-on role responsibilities and setup requirements
Understand roles, responsibilities, and setup requirements for add-on products.
Review critical configurations
Review and confirm critical configuration settings within Process Manager.
PM-06 | Process Editors | Basics and Navigation
Duration
1 hour
Who needs to attend
Lead Process Champions
Process Editors
Topics Covered
Introduction to Process Manager
Become familiar with the Process Manager interface and layout.
Navigation and finding processes
Learn how to navigate the platform and locate processes.
Feedback and notifications
Understand how to provide feedback and manage notifications.
PM-07 | Process Editors | Create and Edit a Process
Duration
2 hours
Who needs to attend
Process Editors
Topics Covered
Learn to create a process
Hands-on learning to create a process in Process Manager.
Process editing and maintenance
Understand how to edit and maintain process content.
Practical exercise
Complete a guided process creation exercise.
PM-08 | Process Editors | Good Writing Techniques
Duration
2 hours
Who needs to attend
Process Editors
Topics Covered
Learn to write great processes that engage users
Focus on writing techniques that improve clarity and engagement.
Converting complex or poorly written processes
Apply writing techniques to improve existing process documentation.
Writing consistency and structure
Understand how to create consistent and well-structured processes.
PM-09 | Process Editors | Tags, Timeframes and Costs
Duration
1 hour
Who needs to attend
Process Editors
Topics Covered
Introducing process linking
Understand the options for linking processes.
Process tagging
Learn how to apply tags to improve accessibility and reporting.
Use timeframes and calculate process costs
Apply timeframes and calculate process costs within Process Manager.
PM-10 | Process Editors | Nintex-led Process Workshop
Duration
2 hours
Who needs to attend
Process Editors
Key stakeholders
SMEs as required
Topics Covered
Nintex-moderated process workshopping exercise
Facilitated workshop led by Nintex to capture a process.
Process selection guidance
Select a low to medium complexity process for the workshop.
SME involvement
Engage subject matter experts to support accurate process capture.
Intended successful outcome
Agree a standardised process flow and create the process in Process Manager.
PM-11 | Process Editors | Presentation and Feedback
Duration
2 hours
Who needs to attend
Lead Process Champions
Process Editors
Topics Covered
Presentation of workshopped processes
Present the processes created during the workshop.
Q&A and feedback
Facilitated discussion, questions, and feedback.
Review and alignment
Review process structure and agree on next steps.
PM-12 | Process Editors | Advanced Product Features
Duration
1 hour
Who needs to attend
Lead Process Champions
Process Editors
Topics Covered
Catch-up on challenges
Discuss challenges encountered during process capture and adoption.
Introduce Process Variant Management
Introduction to managing variations on processes.
Introduce AI Capture and AI Generator
Overview of AI-assisted process capture and generation features.
Process Checklists and Suggested Processes
Using processes as moderated checklists and suggested processes.
PM-13 | System Admin | The Core Role of the Promaster
Duration
2 hours
Who needs to attend
Lead Process Champions
Promasters
Topics Covered
The core role of the Promaster
Understand the responsibilities of the Promaster role.
System administration and maintenance
Administer and maintain the Process Manager environment.
Governance and system health
Ensure the system remains fit for purpose and well governed.
PM-14 | System Admin | Process Variation & Approval
Duration
1 hour
Who needs to attend
Lead Process Champions
Promasters
Topics Covered
Process Variant Management configuration
Configure and manage process variations.
Process Approval workflow configuration
Configure and manage approval workflows.
Add-on administration
Administer and govern add-on usage.
PM-15 | The role of the Process Group Champion
Duration
1 hour
Who needs to attend
Lead Process Champions
Process Group Champions
Topics Covered
Role of the Process Group Champion
Understand the responsibilities of the Process Group Champion.
Engagement with processes
Support process ownership and engagement across the organisation.
Rights and permissions
Understand rights and permissions available to Process Group Champions.
Session resources reference official Nintex documentation and materials where applicable.
Risk and Compliance Management | Session Catalogue
This page lists the standard Buena Consulting sessions for the Nintex Risk add-on. Sessions support the identification, assessment, and ongoing management of risk linked to business processes and organisational objectives. Sessions are selected and sequenced based on your organisation’s risk maturity, regulatory context, and Process Manager configuration.
Audience
Risk governance roles and responsibilities are defined in the Nintex Risk governance documentation. Refer to this guidance to determine appropriate attendees for each session.
Session Summary
RISK-1 | Overview and Framework Setup
RISK-2 | Overview and Management
RISK-3 | Training for Risk Control Owners
RISK-1 | Overview and Framework Setup
Duration
2 hours
Who needs to attend
Enterprise Risk Managers
Risk Team
Risk Portfolio Managers
Topics Covered
Overview of risk and compliance management
Introduction to the Risk and Compliance add-on and how risk is managed within Nintex Process Manager.
Navigation of the Risk add-on
Learn how to navigate through the Risk and Compliance add-on.
Introduce risk governance roles and access
Define governance roles and clarify who has access to the Risk and Compliance add-on.
Configure your risk framework
Define the organisational risk framework, including scoring schemes, risk ratings, portfolios, and classifications.
Add risks and treatments
Learn how to add risk items, determine treatments, and record relevant risk ratings.
RISK-2 | Overview and Management
Duration
1 hour
Who needs to attend
Risk Portfolio Managers
Risk Owners
Risk Managers
Risk Control Sign-off Nominees
Topics Covered
Understanding the risk register
Review the completed risk register and how it supports ongoing risk management.
Add risks and treatments
Learn how to add and maintain risk items and treatments within the register.
Review notifications on the dashboard
Review risk and compliance notifications and how to action required sign-offs.
Ongoing management of Risk and Compliance
Understand ongoing responsibilities, actions, and governance required to maintain risk information.
RISK-3 | Training for Risk Control Owners
Duration
1 hour
Who needs to attend
Risk Control Owners
Treatment Sign-off Stakeholders
Topics Covered
Role of the Risk Control Owner
Understand responsibilities associated with owning and managing assigned risk controls.
Managing assigned treatments
Learn how to review, update, and confirm treatments are operational and effective.
Periodic sign-off and accountability
Understand sign-off requirements and accountability for ongoing control effectiveness.
Improvement Management | Session Catalogue
This page lists the standard Buena Consulting sessions for the Nintex Improvement add-on. Sessions focus on capturing improvement opportunities, prioritising initiatives, and managing actions linked to process performance.Sessions are selected and sequenced based on your organisation’s improvement maturity, governance model, and licence configuration.
Audience
Improvement roles and responsibilities are defined in the Nintex Improvement governance and workflow documentation. Refer to this guidance to determine the appropriate attendees for each session.
Session Summary
IM-1 | Overview and Portfolio Setup
IM-2 | Overview and Management
IM-1 | Overview and Portfolio Setup
Duration
2 hours
Who needs to attend
Improvement Champions
Improvement Portfolio Managers
Topics Covered
Overview of the Improvement add-on
Introduction to the Improvement add-on, its workflow, and core features.
Improvement workflow and features
Learn how improvements progress through the workflow and how activity is monitored via registers and reports.
Build your first improvement portfolio
Configure an improvement portfolio to capture the right information and involve the appropriate stakeholders.
Portfolio design considerations
Understand how portfolios support different use cases such as incidents, audit findings, or improvement initiatives.
IM-2 | Overview and Management
Duration
1 hour
Who needs to attend
Improvement Portfolio Managers
Improvement Owners
Action Owners
Topics Covered
Navigation of the Improvement add-on
Learn how to navigate through the Improvement add-on.
Add findings, recommendations, and action plans and features
Learn how to record findings and recommendations, create action plans, and send them for approval.
Review notifications on the dashboard
Review improvement notifications and understand how to action required sign-offs.
Managing improvement lifecycle
Understand roles and responsibilities across the improvement lifecycle.
Training and Onboarding | Session Catalogue
This page lists the standard Buena Consulting sessions for the Nintex Training and Onboarding add-on. Sessions support structured onboarding, role-based learning, and ongoing capability uplift using Nintex Process Manager.Sessions are selected and sequenced based on organisational training needs, user roles, and adoption goals.
Session Summary
TO-1 | Overview | Training and Onboarding Add-on
TO-2 | Assign and Complete Training
TO-1 | Overview | Training and Onboarding Add-on
Duration
2 hours
Who needs to attend
Primary Training Managers
Training Administrators
Topics Covered
Overview of the Training and Onboarding add-on
Introduction to the Training and Onboarding add-on and its core capabilities.
Training units and competency units
Learn how training units and competency units are structured and managed.
Build your first training units
Create training units that capture the right information and involve the appropriate stakeholders.
Build onboarding templates
Create onboarding templates aligned to organisational induction and onboarding requirements.
TO-2 | Assign and Complete Training
Duration
1 hour
Who needs to attend
Training Supervisors
Trainees
Topics Covered
Navigation of the Training and Onboarding add-on
Learn how to navigate through the Training and Onboarding add-on.
Assign training and onboarding plans
Learn how to assign training units and onboarding plans to users.
Complete training and sign-off
Understand how trainees complete training and how supervisor or self sign-off is managed.
Review notifications on the dashboard
Review Training and Onboarding notifications and how to action required sign-offs.
Process Manager Health Check | Session Catalogue
This page lists the standard Buena Consulting sessions for the Nintex Process Manager Health Check. Sessions provide an objective assessment of current Process Manager usage, governance, and adoption, and support prioritised improvement planning.Sessions are selected and sequenced based on your organisation’s objectives, maturity, and areas of focus.
Session Summary
HC-1 | Planning Kick-off Session | PM Health Check
HC-2 | Audit Results
HC-3 | Next Steps or
HC-4 | Deep Dive into the Audit Recommendations
HC-1 | Planning Kick-off Session | PM Health Check
Duration
1 hour
Who needs to attend
Lead Process Champions
Key stakeholders
Topics Covered
Health Check approach and scope
Overview of the Process Manager Health Check approach.
Confirming objectives and scope
Agree on objectives, scope, and focus areas for the Health Check.
Planning information requirements
Confirm access, artefacts, and information required.
HC-2 | Audit Results
Duration
1 hour
Who needs to attend
Lead Process Champions
Key stakeholders
Topics Covered
Presentation of audit findings
Review findings from the Process Manager audit.
Observations and insights
Discuss observations identified during the Health Check.
Areas for improvement
Highlight opportunities to uplift Process Manager usage and governance.
HC-3 | Next Steps
Duration
1 hour
Who needs to attend
Lead Process Champions
Key stakeholders
Topics Covered
Recommended next steps
Review recommended actions following the Health Check.
Prioritisation and sequencing
Discuss prioritisation and sequencing of improvement activities.
Ongoing support options
Outline options for ongoing support and enablement.
HC-4 | Deep Dive into the Audit Recommendations
Duration
2 hours
Who needs to attend
Lead Process Champions
Key stakeholders
Topics Covered
Review recommendations in detail
Walk through the audit recommendations in detail to confirm intent and expected uplift.
Tailor recommendations to your environment
Adapt recommendations to match your Process Manager configuration, governance approach, and current maturity.
Confirm priorities and sequencing
Confirm what to do first, what can wait, and how to sequence actions for practical delivery.
Define owners and next actions
Agree owners, actions, and immediate next steps to progress implementation.
Focus areas for the Deep Dive
Confirm focus areas for the session, for example user and role clean-up, ownership transfer, archiving legacy content, or prioritising publishable processes.
Nintex Process Manager | Session Resources
Resources referenced during your Nintex Process Manager sessions.
This page brings together key resources and supporting materials referenced during your sessions, including links to official Nintex documentation and guidance. You do not need to review everything upfront. We will guide you on what is relevant in each session.
Session Summary
Session Resources
Nintex useful links
Session Resources
A curated list of resources referenced during your Process Manager sessions. These support session activities and next steps.
Governance Roles - Overview
Determine who should participate in training and workshops.
Process Group Structure Model - Slide deck
Begin defining your structure in Process Manager with this model guide.
Process Governance - Introduction and discussion - Slide deck
Introduces key process governance concepts and supports discussion with senior leaders and executives.
Scoping and Rollout - Planner
Plan actions and dates for your Process Manager rollout.
Process Governance Documents - Slide Deck
Reference deck covering governance concepts, roles, and decision points discussed during governance sessions.
Process Charter - Template
Defines the purpose, goals, and success measures for your process management programme. Supports senior leaders in tracking progress and understanding value.
Process Management Framework - Template
Defines how processes are scoped, drafted, approved, maintained, and continuously improved across the organisation.
Process Writing Guidelines - Template
Defines the standards and rules for creating processes in Nintex Process Manager. This becomes the reference guide for process authors and editors.
Communications Plan - Template
Outlines a schedule of one-off and recurring communications across channels such as email, intranet, team meetings, and other internal media.
Elements of Success + linked playbooks - Guide
Provides an overview of the key factors that support successful process management, from strategic direction and leadership to governance, capability, and engagement.
Build your Process Manager site - Slide deck
Covers the key configuration areas required to set up your Process Manager site, including structure, roles, integrations, add-ons, and core settings.
Configure Nintex Process Manager site settings
The Configuration page lets you customize your Nintex Process Manager site settings. It manages the key settings for process management, documentation, users and any Add-ons you have enabled for your Nintex Process Manager site.
Editor training - All sessions - Slide deck
Covers the core editor skills required to create, edit, and maintain processes, including navigation, writing techniques, tagging, timeframes, and costs.
Process Scoring Sheet - Template
Use this to review and score your processes following the provided guidelines, so you can identify areas needing further refinement.
Process Manager - Quick Reference Guide
Two-page visual reference guide covering core Process Manager concepts and navigation.
Process Capture Workshop - Template
Provides a structured framework to support facilitated process capture workshops.
The Role of the Promaster - Slide deck
Explains the Promaster role and responsibilities to ensure Process Manager remains fit for business purpose.
Advanced Product Features - Slide deck
Introduces advanced Process Manager features including process variation management, AI features, suggested processes, and checklists.
AI Process Generator - Video
Demonstrates how to use the AI Process Generator feature to create structured process drafts within Nintex Process Manager.
AI Process Generator - FAQ
Provides answers to common questions about the AI Process Generator feature, including functionality, limitations, and usage considerations.
Process Capture - Video
Demonstrates how to conduct a structured process capture session and translate discussion into a clear process draft in Nintex Process Manager.
Suggested Processes
Provides guidance on suggested processes available in Nintex Process Manager.
Checklists
Provides guidance on using checklists within Nintex Process Manager.
Introducing the Process Variant Management add-on product
Introduces the Process Variant Management add-on and how it supports managing variations across processes.
The Role of the Process Group Champion - Slide deck
Introduces the role of the Process Group Champion, including key responsibilities and accountabilities.
Nintex useful links
Helpful links for technical setup, self-paced support, how-to articles and community resources.
Nintex live status
Provides the current service status for Nintex Process Manager and other Nintex products, including incident updates that may impact availability or performance.
Single Sign On set-up information
Guidance for IT teams on configuring SSO for Process Manager.
How-to articles
Step-by-step tutorials to support managing and optimising processes in Nintex Process Manager.
On-line Forum
Access the Nintex community forum for product questions and discussion.
Technical articles
Troubleshooting guidance and solutions for common technical challenges.
Best-practices
Expert guidance to support effective process mapping and process management practices.
The Nintex Blog
Articles and insights covering process mapping and continuous improvement topics.
Nintex University
Free, self-paced learning paths to build foundational knowledge of Process Manager. The “Process Manager for Beginners” and “Process Manager for Editors” courses are a good starting point.
Nintex product feedback
Submit product feedback or suggestions for improvements to Nintex Process Manager.
Reporting API
Introduces the Process Manager reporting API and how it can be used to extract data for reporting purposes.
Query using Microsoft Power BI Desktop
Explains how to query Process Manager data using Microsoft Power BI Desktop for reporting and analysis.